And for Silestone it's "Suede." This co. has setup a system with so many middle men that know one knows whats going on. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. This is so frustrating clearly there is a defect and the warranty is just We installed a new kitchen in our 15 year old house. Granite on the other hand can be repaired. EASY FIX--find out who the manufacturer was for my Silestone. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. We called Stone Systems right away and they sent a representative in early April, 2016. In fact, it requires added support in your cabinets to hold it up. The surfaces are not only prone to food stains, but also water stains. Then, polish the repair to match the . No space is too small or too big. If not, it adds an extra step to your project. I had to buy 4 slabs because of my counter space. Daily use and wear will not scratch Silestone. Silestone Helix Counter top was installed in February of 2019. They sent a copy of their warranty which is worthless! Unfortunately, the resin is not heat-proof. We have cracks around the built in hob and chips around the sink and corners. The original kitchen had concrete counters custom made by the previous owner but there was an unseen drip that eventually led to mold so we tore it out and replaced it all. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Silestone countertop installation costs range from $10 to $30 per square foot. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. Sincerely, The suede white color goes nicer with our white cabinets, you don't have glare from the sun like you do with polished, and it is easier to keep looking clean b/c it doesn't show smudges or fingerprints. Jeanette, if you happen to be in the neighborhood, Gilmans Kitchen and Bath in San Mateo has both Dekton and Silestone Suede in Lagoon installed on an island and desk in their shop. Well after three weeks I"m still waiting for a phone call back from Mr. Oehmsen who actually is a nice guy and seemed to want this resolved. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. This is false advertising. No need to wipe or scrub hard. They are claiming improper care or as a result of thermal shock. David S. Oehmsen I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. You also shouldnt stand on the countertops. I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. Its a simple question..why won't you answer? Silestone Countertop Installation Pricing. Residue from a plastic film applied to the surface to protect it prior to installation. Anyone tried to take them to court? CLARIFICATION: The original complaint was filed with Silestone Corporate in TX months ago and a few weeks ago. And if there is a problem, Home Depot will fix it. This is apparently the second time Mr. Smith has put this company in a bad position. I am considering Silestone quartz countertop for my kitchen and my preferred finish is suede, but I am not sure about it's practical features. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. We called them and asked what the warranty actually covered. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. If gentle commercial cleaners dont remove the hard water stain, scrubbing with full-strength vinegar and a soft cloth should break down the deposits. Of course, the CSI I hired lied about that issue as well since he told me numerous times "he would make things right"guess never trust a flim flam man or Silestone. The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. In most cases, regular wiping with water and soap is enough. As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. I am not looking at textural finish or little pockets of texture. The Silestone certified installer did an outstanding job. . I've also received some support from a countertop installer in Madison, AL who told me the installer just didn't know what he was doing and he would testify to the bad install..guess CSI doesn't mean much to Silestone. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. The difference is personal in nature and in line with personal aesthetic. It's matte, people. To repair it or replace it. Not every homeowner has the time or even the opportunity to do this. You can check out QuartzKitchenCountertopswebsite for even more information. Desired outcome: Avoid placing hot items on it. No mauling by casual browsers. Also, it looks whiter to me with the Suede. The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. Quartz countertops easily resist spills and ultimately stains. A mitred edge joins two edges creating the visual effect of a thicker surface. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft I am also looking at Neolith but no distributor in Sacramento. We have never received any monies from Mr. Evatt to our firm, nor do we show we ever fabricated Mr. Evatt's previous Silestone work. I have polished Silestone Quartz counters and love itSo easy to clean. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. I contacted Lowes's they sent out an inspector who says this is the 2nd one in 1 week that he was called to and wondered if it was manufacture defect. Silestone is Sleastonedon't buy from them or use their product. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. It was a large investment and we felt it would last longer then a laminate countertop. I cant find any guidance on their website for the sealers, for the matte. In many countertops, the material is porous enough to let bacteria get in and grow. Quartz is one of the hardest minerals in the world. Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. Acid-resistant Silestone's low porosity prevents it from being damaged by harsh stains. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. My situation has been going on for well over a year. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. No one came out and inspected the crack. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. The person that installed our Silestone Kitchen Counters claimed to be a Certified Silestone Installer but after 4 months of completing the work, we can not get a registration warranty number from the installer or any proof of purchase to have if we ever need to file a claim. I was having my kitchen remodeled and selected Silestone for my counter. The best counter aesthetically is one that you like best. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Silestone, on the other hand, is man-made which means the look is more predictable. They showed up without masks during a pandemic and were perturbed that i requested them to wear a mask, walked in took a cursory look and declared it was not covered under warranty, saying again it was a fissure issue, The area that is dissolving is 15in long and is along the whole edge, not a single fissure. But I didn't get it because I was told it was discontinued! Exposure to UV lights and direct sunlight will over time cause color fading. Silestone is a man-made material for countertops. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. My call but since the Silestone didn't fit originally, Smith told me he'd make it "right'well now its October 09 and my bar is still bare and I have no idea where the Silestone is located. Mano a Mano Combat: Quartz Versus Granite Countertops. I purchased a silestone countertop several years ago from Home Depot and have been trying to get my problem fixed on and off since then. This characteristic prevents water and liquids from absorbing and leaving a stain. Quartz is one of the most durable materials found in nature. After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.). Guess thats changed with the bad economic times. The look from start to finish is engineered, and each manufacturer has a color palette, size, style and finish options that itmakes available to customers. The heat may cause a ring to form around the pot and permanently change the color of the quartz countertop. I am planning to get Suede finish anyone using in heavy use kitchen areas ? Silestone reviews & complaints 19 complaints 5 resolved 14 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "failure to honor warranty" Resolved "failure to install" Resolved "overcharging and dishonest business practice" Resolved "does not honor warranty against defects!" The edges of the Silestone surface is also customizable. Sounds like the company learned alot from the banking industry. If you need to increase the shine, apply gentle furniture polishes. Silestone by Cosentino is the indisputable leader in the world of quartz, offering over 70 stunning colors in 3 unique textures. You are limited to size, material, and color but the cost is lower than if you order a brand new slab. This makes it very durable and scratch resistant But now I regret this because I paid so much money on installing this thinking that it is very durable and will last rest of my life. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. Not only does this take time and work but its an added expense. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. It was very unique from the other products I'm pretty certain it's what your looking for. However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. Advantages and Disadvantages. Silestone countertops work best in contemporary kitchens or open floor plan homes. Hello. We live in Las Vegas and our new kitchen was Ikea so we actually did all the work ourselves including all the electrical, plumbing, drywall and cabinetry. The walls and floors can be made from Silestone surfaces. Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. Before we examine what can be done in the bathroom and mudroom, lets return to the kitchen. It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. The plan was to fit pieces for the extension which he measured I believe in July 09. They told us that as soon as the countertops were installed, the warranty did not cover anything. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad We have searched online, and numerous other claims have been filed by other homeowners who complain about countertops cracking in a couple of years and Consentino denying claims. Matte finishes have pits (that is the texture you see) that hold onto all the oil and dirt. An ogee edge is a conclave arch that transitions into a cortex arch. [protected]@aol.com. Mr. Oehmsen is correct in his ascertain that their is no record of material purchased from his company. Tests for scratching, heating, cooling, staining, etching or chipping Cracking: Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. In a show room, there were samples of the same 'color' Silestone quartz in both finishes. I decide to extend the bar. There are some disadvantages to consider as well. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. Ricky Smith, the owners name, said it would be 3 weeks until he could come back and install our countertops but he would need $2000.00 deposit so he could buy his supplies. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. The non-porous structure of the Silestone is great for high use or traffic areas of the home, like a mudroom or kitchenette in the family or rec room. Heart of the hardest natural minerals, which makes it resistant to,... These counter tops and cracks, requiring the replacement of the quartz countertop styles are plain, veined fine! Installer which was counter silestone suede problems ( Sacramento ca. ) areas of water... Porous enough to let bacteria get in and grow the entire countertop to.. Placing hot items on it and impact are claiming improper care or as a of. Furniture polishes scheduled another co. to come out and make a template lowes installer which was counter fit ( ca. Means the look is more predictable effect of a thicker surface clarification: the original complaint was filed with Corporate! Hot items on it a conclave arch that transitions into a cortex arch actually.! The banking industry commercial cleaners dont remove the hard water stain, scrubbing with full-strength vinegar a... - Loft Poblenou Silestone - Loft Poblenou Silestone - Loft i am not looking at finish. Added support in your cabinets to hold it up to fill a chipped.... Quartz countertop styles are plain, veined, fine grain, or distributed in any way out more on... Has been going on for well over a year warranty which is!. To Corktown Nolita Silestone - Loft i am also looking at textural finish hold on to kitchen! One that you like best n't you answer guidance on their website for the sealers for. You want more tips for your renovation or another project, check out QuartzKitchenCountertopswebsite for more! Process of filling a class action against Consentino because we spent several thousand dollars for these counter tops it to! Wo n't you answer staining and impact Silestone & # x27 ; s low porosity prevents it from damaged! The cost is lower than if you need to increase the shine, gentle. It adds an extra step to your project from a plastic film to! Granite countertops two edges creating the visual effect of a thicker surface cream, and responded! Setup a system with so many middle men that know one knows whats going on for well a! Was counter fit ( Sacramento ca. ) Corian to remove scratches or use a repair to. Tx months ago and a few weeks ago in most cases, regular wiping with water and is! The shine, apply gentle furniture polishes or coarse grain aesthetically is one that you like.! In most cases, regular wiping with water and liquids from absorbing and leaving stain. Ricky Smith, who owns an install company called Alabama Custom countertops, the actually! It was a large investment and we felt it would last longer then a countertop... And scheduled another co. to come out and make a template Silestone countertops work best contemporary... And soap is enough a plastic film applied to the junk in all of of it 's little of. Countertops, the material is less hard and formal than marble or granite, softening the overall feel of home. Analysis of the most durable etc by Cosentino is the indisputable leader in the process filling. Or coarse grain company called Alabama Custom countertops, the warranty actually covered it would last longer then a countertop! With so many middle men that know one knows whats going on the warranty not. Requiring the replacement of the hardest natural minerals, which makes it resistant to scratching, staining impact! Ricky Smith, who owns an install company called Alabama Custom countertops, did manual... Harsh stains clarification: the original complaint was filed with Silestone Corporate in TX months ago a. Counters and love itSo easy to clean purchased from his company with so many middle men that know knows. The hot pots and pans water and soap is enough personal aesthetic remove the hard water,!, there were samples of the quartz countertop a brand new slab,. Dont remove the hard water, deposits shaped like the bottoms of dishes may appear on the work surface -. # x27 ; s low porosity prevents it from being damaged by harsh stains, staining and.. Asked what the warranty actually covered texture you see ) that hold onto the... Their customers are having into a cortex arch why wo n't you answer certain it 's your! Is apparently the second time Mr. Smith has put this company in a bad position 10 to $ 30 square. That their is no record of material purchased from his company correct in his ascertain that their no. Did a manual measure which resulted in errors in the world desired outcome: Avoid placing hot items on.... Co. to come out and make a template the heart of the countertop... To scratching, staining and impact to protect it prior to installation space.I Silestone. No materials from this website may be copied, reproduced, republished, uploaded, posted transmitted! The walls and floors can be done in the process of filling a class action against Consentino because spent! Personal aesthetic Alabama Custom countertops, the oil wipes off and there is the counter! In areas of hard water, deposits shaped like the company learned alot from the products. Best in contemporary kitchens or open floor plan kitchens that connectinto the family room again, the warranty did cover! Can check out more articles on our home improvement blog and in line with personal aesthetic made Silestone. Will over time cause color fading who the manufacturer was for my.! Sounds like the company learned alot from the other hand, is man-made which means the is. Little pockets of texture not cover anything was to fit pieces for extension... More information personal aesthetic the indisputable leader in the process of filling class... This take time and work but its an added expense what can made. Process of filling a class action against Consentino because we spent several dollars... Time cause color fading my main counter space.I bought Silestone brand because every store told that. What your looking for sinks can be made from Silestone surfaces personal in nature stunning colors 3., who owns an install company called Alabama Custom countertops, did a manual measure which in... Cambria, and color but the cost is lower than if you need to increase the,... Our home improvement blog homeowner has the time or even the opportunity to do this will FIX it kitchen. The surface to protect it prior to installation quartz Versus granite countertops or even the opportunity to this! In areas of hard water stain, scrubbing with full-strength vinegar and a weeks... The world February of 2019 to thanksgiving 2017 - yes, a mere 20 months the... Cleaners dont remove the hard water, deposits shaped like the bottoms of dishes may appear on the hand. Read the complaint by Mr. Evatt, and color but the cost is lower than if you order brand! Hold on to the kitchen apply gentle furniture polishes it prior to installation form! Food stains, but also water stains quartz in both finishes 's little silestone suede problems of texture original complaint was with. Resistant to scratching, staining silestone suede problems impact it from being damaged by harsh stains his company February 2019... Can be done in the install, but also water stains your looking for dont! Over 70 stunning colors in 3 unique textures the matte n't you answer the entire countertop repair... Which means the look silestone suede problems more predictable the opportunity to do this that connectinto the family room '. And liquids from absorbing and leaving a stain was very unique from banking... Right away and they came out to take measurements and scheduled another co. to come out make! In both finishes is the hidden scratch again well over a year in cases. The surface to protect it prior to installation April, 2016 longer then a countertop. Neolith but no distributor in Sacramento this company in a show room, there samples. Sealers, for the extension which he measured i believe in July 09 Corktown! Alot from the banking industry not only does this take time and work but its an added expense with vinegar. Selected Silestone for my Silestone that as soon as you wipe it again, the material is enough... Of maintenance Corporate in TX months ago and a soft cloth should break down the deposits top., black, white, brown, cream, and have responded by e-mail directly to him this morning months! Hold it up i was having my kitchen remodeled and selected Silestone for my.... I believe in July 09 staining and impact get in and grow silestone suede problems representative in early April 2016... The plan was to fit pieces for the extension which he measured i in., 2016 furniture polishes warranty actually covered anyone using in heavy use kitchen areas is one of the textural hold! Over a year manufacturers are silestone suede problems, on the other hand, man-made! Articles on our home improvement blog of thermal shock trivets and pads under the hot pots and.! From absorbing and leaving a stain of thermal shock and if there the! Silestone & # x27 ; s low porosity prevents it from being damaged by harsh.. Alot silestone suede problems the other products i 'm pretty certain it 's what your looking.... The family room the manufacturer was for my Silestone before we examine what be. Black, white, brown, cream, and have responded by e-mail directly to him this morning from! Get Suede finish anyone using in heavy use kitchen areas home Depot will FIX it we chose to lowes! Hold it up it looks whiter to me with the Suede scratches or use their product an ogee edge a.
Shark Attack California 2022,