html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } A travel fund created after March 1, 2020 should have an expiration date of September 2022. You can reach Southwest customer service at 1-800-I-FLY-SWA (1-800-435-9792). WRONG. Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. Which fares include the Transferable Flight Credit benefit? There is information in the previous heading. If Southwest denies your refund or compensation for expenses like meals, hotels, and alternative transportation, there's an additional action you can take. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. This is why my funds are attached to Confirmation # QUAGGF-9934 instead of the original trip to nashville confirmation # WGBYWT. } left: 467px !important; I thought this was also an avenue but it looks like SW ignores their own community too. So every time you fly, your friend can too. Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit? (opens popup). text-decoration: none !important; Box 36611, Dallas, TX 75235 1611. )"; With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. .air-check-in-edit-contact-information-banner--link { I was told they will reimburse my flight that was canceled twice. I dont believe this. Available only on WiFi-enabled aircraft. I had planned to go on a trip with friends from RDU to BNA on 4/16/2020. D'Annunzio. The statement is not correct. } I had to borrow money for my hotel and my rental car. I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) content: "(Temporarily suspended. Weight and size limits apply. How long do customers have to send in receipts for reimbursement? And we will lean in and go above and beyond as they would expect us to. The new expiration date is March 1, 2022. https://www.southwest.com/faq/travel-funds. Will the airline go above and beyond as they've promised? There is information in the previous heading. Please see our Privacy Policy. With hundreds of thousands of Americans submitting claims, it may take Southwest a while to catch up. } This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). } width: 348px; html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } #1. Your IP: Earn up to 10,000 points per night on hotel stays. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. .facebook-share-button-command--button { Look Up Reservations. Refunds - Any change to this itinerary may result in a fare increase. Related: Battle of the Airlines: Why I think Southwest Airlines is the best. Related: The best Southwest credit cards of 2019. External site which may or may not meet accessibility guidelines. Our family was midway through our trip On December 22, 2022 when we had a travel issues. How to reprice a flight when the fare decreases, Southwest Travel Fund reader mistake story, Battle of the Airlines: Why I think Southwest Airlines is the best, Do Not Sell or Share My Personal Information. left: 277px !important; Get started here. Southwest Airlines is sitting at 70%, and for those who are dealing with Southwest, they arent up against an annoying or inconvenient but short delay. Later you cancel that ticket. I used the travel funds to schedule a flight in December. So basically Southwest could cancel or change your next flight that you booked with travel funds in order for the expiration date to change to a sooner time. Can I use travel funds to upgrade? Southwest Airlines Refunds Department P.O. Law360 may contact you in your professional capacity with information about our other products, services and events that we believe may be of interest.Youll be able to update your communication preferences via the unsubscribe link provided within our communications.We take your privacy seriously. Welcome to the Community! A Houston family is stuck in Orlando after their Southwest flight back home was canceled. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { No problem right? Secretary Buttigieg said last week his department will use the fullest extent of its investigation and enforcement authority to ensure Southwest complies with its refund obligations and hold [the airline] accountable if it fails to adhere to the promises made to reimburse passengers for costs incurred for alternate transportation.. Had planned to go on a trip with friends from RDU to BNA on 4/16/2020 so every you! 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