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Standard Digital includes access to a wealth of global news, analysis and expert opinion. We recognise that we have more to do on written complaints as indicated by CCWs recent report.. If youre having problems with Thames Water, for example, issues with your billing, account, or your water services, you can go through the Thames Water complaints procedure to resolve your problems. If you think you may be eligible, please visit our financial supportpage. Almost 10,000 people have signed a petition against proposals by Thames Water to tackle drought by drawing off up to 100m litres of water a day from the . The next session is an in-person meeting at York House. Please see the options under Customer Service: 0800 980 8800. Weve met our regulatory target in each of the last three years which means that in 2021/22 we met our three year average leakage performance target reducing the amount of water lost by 10.2%. The Observer revealed last week how a 98-year-old woman with end-of-life care was sent a bill by Thames Water warning that she had used the equivalent of more than a million cups of tea over six months. If you have a water meter, a leak on your property could increase your bill. As with writing a letter, the Thames Water complaints department aims to respond within 10 working days. Last modified on Sat 27 Feb 2021 00.14 EST. Environment. The number of written complaints received by the firm has increased from 6,259 in 2017/18 to 9,131 in 2021/22. Thames Water Limited (company number 2366623) and Thames Water Utilities Limited (company number 2366661) are companies registered in England and Wales, both are registered at Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB. SimonGres New Member. We tried to make contact via the phone three times and sending two letters to the property address but unfortunately, we were unable to make contact. If you want to find out more, check out our Thames Water Meter guide. We're really sorry about your experience with us. Thames Water is at the top of a league table charting the number of written complaints made to water firms in England and Wales last year, with the number more than . Thames Water has been hit with a record fine of 20.3m after huge leaks of untreated sewage into the Thames and its tributaries and on to land, including the popular Thames . Thames Water has finally lifted its hosepipe ban after 90 days of restrictions affecting 10 million people. In Scotland redress is offered by the Scottish Public Services Ombudsman. Thames Water are in the process of hand delivering letters to the immediate vicinity of recent water leaks, which will include Leigham Vale, Palace Road and the affected part of Norwood Road. Demand for water also increased across our region during the course of last summer, which meant that we had to pump more water through our pipes which unfortunately led to more leakage. Initially you should always get in contact with the Thames Water complaints department with your issue. Your wastewater might be with a different company! Would you like to contact Thames Water by phone? offers FT membership to read for free. Like with any water supplier, can contact Thames Water by phone, emails, live chat, or even by a good old-fashioned letter. Over the past few weeks, Munira has continued to press Thames Water, and the Government, on plans to tackle water shortages by pumping treated sewage into the river above Teddington Lock. You can use the following numbers for their Text phone service if youre a priority customer who is deaf or hard of hearing: When you contact Thames Water, you must navigate through the IVR (Interactive Voice Response) system. Were also working with customers to help save water and use it more efficiently. Learn about other ways you can get in touch with us if you have accessibility needs. Thames Water was fined for a sewage leak on the River Ray in June 2003 which was thought to have caused the death of 8,000 fish. If you're contacting us about your account, please include your account number. 2. The technician discovered that it was producing inflated readings and that it had been incorrectly installed. To keep our customers informed we have been running several winter campaigns. Call us on 0800 316 9800. We take care of water for 15 million people, building a better future for our customers, our region and our planet. "A major water leak has led to the closure of the A4142 westbound between Rose Hill Roundabout, Littlemore . CCW London & South East London Following the news, Munira held an urgent meeting with Thames Water officials, where she and Cllr Julia Neden-Watts raised local concerns. How to detect a water leak in your house. You can still enjoy your subscription until the end of your current billing period. A Register reader got in touch after receiving an email purporting to be from the company and requesting that he re-register his online account. Premium Digital includes access to our premier business column, Lex, as well as 15 curated newsletters covering key business themes with original, in-depth reporting. You should call customer service when you are calling about your Thames Water bill, you want to query your account, or if youre a new customer and want to speak to a representative to get registered with Thames Water. Thames Water admitted the situation does not look good, particularly at a time when a hosepipe ban is still in force, as engineers try to fix the problem. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. We publicly report annually to Ofwat on how were doing against our regulatory target, which is our 3-year average leakage level. Analysis of the data released has shown that central London has the largest concentration of leaks. Victoria Square House As the ground dried out, our pipes moved and cracked, leading to an increase in leakage. This email is confidential and is intended only for the use of the person it was sent to. If you do nothing, you will be auto-enrolled in our premium digital monthly subscription plan and retain complete access for S$95 per month. Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading RG1 8DB. As annual leakage targets are based on a 3-year rolling average, the impact of this year will be felt, not just this year but for the next 2 years performance. Posted. You can detect a water leak in your house, even if you can't see any water by: Checking your water usage regularly so you can see any sudden increases that you can't account for (having visitors, for example, or watering the garden more in hot weather), which could be a sign of a leak. If they cant reach you by telephone, theyll write to you. Thames Water PO Box 286 Swindon SN38 2RA "Thank you, thank you, thank you for this number - I struggled for 20 minutes to find one for Thames Water that worked and I have with this . Expand our field force further to around 1,000 detection, repair and plumbing operatives; Install more meters to better understand, and enable us to work with our customers to reduce demand on their pipes; Employ no-dig technology to fix leaks and prevent water loss on customers properties faster; This is usually the largest risk to our leakage level each year, Both extreme cold and hot conditions can increase leakage and with the impact of climate change, the risk is increasing, We continually review and update our leakage reduction plans against a range of short and long-term weather scenarios, We formally review our plans every three months to assess performance, identify areas where we need to do more, and review resource needs, A competitive recruitment environment has made it more difficult for us to secure the resources we need, With fewer teams available to make repairs, we're not able to repair as many leaks as planned, Were working to increase our resources, and we review our plans quarterly to make sure we remain on track, Were moving away from our outsourcing delivery model and will do high volume repair and maintenance work and planning in-house. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. tracking emerging trends and opportunities in the future of energy. 2. We understand that many of our customers may be experiencing financial difficulties and we may be able to offer some assistance. The government banned electrical earthing using water supply pipes in 1966. Learn more about how we use and protect your personal data. . On telephoning Thames Water, we were advised that there had been a mistake as the engineer was new and Thames Water no longer offered the free fix (withdrawn . I sent this to Thames Water, but a bill for 1,016 was the only response. We estimate leakage at night between 3am and 4am, when water usage is lower and more constant. Thames Water Utilities Ltd (Thames Water) has today (22 March) been fined an unprecedented 20,361,140.06 in fines and costs for a series of significant pollution incidents on the River Thames . This is more common when buildings are close together, in a side-by-side- layout, such as on a terraced street. Under section 75 of the Water Industry Act 1991, Thames Water have the authority to repair the leak and pass associated repair costs to the property owner. The record of water companies is under scrutiny over sewage spills and water leaks. If you have a problem with your wastewater service, you should contact that company. There is no leak at my property that I know of. Thames Water agreed to send an inspector who was unable to find a leak inside the property, but who nonetheless left a card stating that the meter indicated a leak. Company number: 2366661 Registered in England and Wales Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Magnus Grimond, from the swimming group, said the proposals were a significant threat to the fragile ecosystems of the river. 402 0 obj <>/Filter/FlateDecode/ID[<96E653180F7350469771C6917B63BF32>]/Index[385 30]/Info 384 0 R/Length 95/Prev 345053/Root 386 0 R/Size 415/Type/XRef/W[1 3 1]>>stream Sudden heavy traffic causing movement in the ground; Temperature changes, which cause pipes to swell and shrink; High pressure or sudden changes in pressure; and. Theyre often small, underground and hard to find. Thames Water subsequently agreed to hold two additional events. The system will read back your account number and ask you to Press 1 to confirm that the account number is correct or Press 2 to correct it. Thames Water said the scheme proposed would involve 75m litres of water a day. Leakage levels change throughout the year, so to measure and report our performance we take our daily leakage figures and average them for each month and in turn across the year. Here are a few signs that you might have a leak: If you're a metered customer, you may notice an unexpected increase in usage. The system will repeat that you need to enter your account number. However, Thames Water continued to blame a leak for our huge bill. Attribution. Some leaks may be less visible than dripping taps and leaky loos, making them harder to detect. Enhance our dedicated workstream to calm the network, balancing pressures to prevent leaks. The services and products mentioned on this website may only represent a small selection of the options available to you. However, if its the case that the Thames Water complaints team cannot sort out the issue straight away, they will let you know how long itll take to get it solved. It also received more than 14,000 complaints about water supply and sewerage service. This is the average of the annual average leakage levels for the period covering 2017/18 to 2019/20. We also use Artificial intelligence to help us find and fix large leaks faster. Anyway, yesterday we received a letter from Thames Water stating that they had not heard from us re the leak and that as it was a supply pipe leak we were liable for repairs/replacement. B2 4AJ. An independent plumber would charge you much more than that. A consultation on the proposal runs until 21 March. Thames Water contact details/ phone numbers. Plumbing and drains cover from British Gas for just 8* a month. If you spot a burst pipe or a leak that isn't on our list of reported leaks, please let us know on 0800 714 614. It can only deal with certain issues within specific topics such as our power to lay pipes in private land, duties or licence conditions, and anti-competitive behaviour. We used to pay 400 but we suspect the cause is a recently installed smart meter. If you dont know it, you can Press # and give your house number and postcode by voice to the automated system and Press 1 to confirm after the system has repeated it. If you want to share your thoughts with the world, you can tag Thames Water in your tweet. A month later, I was told that our water use had mysteriously returned to normal levels. Next, you need to Press 1 to confirm that you are the account holder or have account holder privileges or authorisation. Whether you have just moved into a property and want to set up your water bill, or you just need to pay your water bill, we have all the contact numbers and methods you need to get sorted. Angling Trust head of policy Martin Salter said: "It's . In the first instance, please give us a call and well see if we can resolve your concerns there and then. Calls to 0800 316 9800 are for emergencies, and it will direct the call to the 24-Hour Leak Line. If you want to speak to a Thames Water representative and avoid the robot-system, at this point do nothing. London. Save. Utilities. Peng Zhang. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Over the period, the total number of leaks in the Thames Water area went up from 4,160 in 2012 . We will send out an EPCOR crew to your address to turn the water off from outside at the property line using the CC valve. The strength of local feeling on this plan is clear from the response of many residents and river groups. Attribution. Thames and Southern worst in England and Wales, as complaints to Thames on bills, sewerage and supply double in five years. Simply log into Settings & Account and select "Cancel" on the right-hand side. Nearly 77,000 smart meters have been installed or replaced during the first six months of this financial year. Thames Water has many ways you can get in contact with them. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. No water at home? For help with your water or wastewater services. How to report damp and mould. Before you call Thames Water, you can consult our No Water in House guide to get your water flowing through your taps again. Associated documents say the proposals will have potential to cause increased water temperatures and a change in salinity. Munira has taken a number of actions in Parliament including: Following Muniras interventions, Thames Water agreed to hold two further consultation events. Birmingham Lewisham, the performance of Thames Water is terrible. Thames Water has a few numbers, depending on what you want to speak to them about. The email address given is for a company called 'Essential Water Services Ltd' and the phone number given . Munira Wilson, the Liberal Democrat MP for Twickenham, said: These plans are necessary because Thames Water has failed to fix leaks losing them a quarter of their precious daily supply, all whilst handing out millions in bonuses to their chief executives. You may also opt to downgrade to Standard Digital, a robust journalistic offering that fulfils many users needs. More information and review your options. Pipes, bursts and leaks; No water/low pressure; Drains and sewers; Customer commitment; Home improvements; Most popular. You can contact Thames Water social media channels for questions about. Save water at home; . People up and down the UK pay different water rates. Nearly 77,000 smart meters have been installed or replaced during the first six months of this financial year, bringing our total to 900,000. Again, you will need to enter your Thames Water account number. People just dont trust the water companies, and for good reason. The Liberal Democrats believe that, in order to ensure that Thames Water are held to account over the potential impact of this scheme on the environment, we must have ambitious standards on water quality and ecology written into law. You can find this at the top of your Thames Water bill or statement. Thames Water proposal to deal with droughts in capital draws ire of river users and environmentalists. If you're not happy with how the Thames Water complaints team have dealt with your complaint, you can of course ask them to review it. You can also send us an email and we'll be in touch within 10 working days. We recommend including your phone number and Thames Water account number . Concerns over the impact of chemical pollution from the treated sewage, including harm from forever chemicals, has angered river users. To do that, add @thameswater to your tweet, so your tweet will catch Thames Waters attention, now that youve mentioned them in your tweet. Thames Water are in the process of hand delivering letters to the immediate vicinity of recent water leaks, which will include Leigham Vale, Palace Road and the affected part of Norwood Road. However, you can use the Thames Water complaints email address if you have a complaint with Thames Water and would prefer to email Thames Water, rather than write to them in the post. The 'You've got a leak' booklet they issued to us, which we need to read and agree to before consenting . If somethings gone wrong, we want to put it right. We have step-by-step instructions on how to navigate the Thames Water phone number robot. If you appoint a solicitor or land agent, we'll be happy to liaise with them, but we cant be responsible for any costs incurred. Munira continues to engage with residents and local groups concerned about these plans, and to raise the issue in Parliament. On this page you will see a phone number in the same 0800 range (0800 009 3652) and very likely that they have control of a portion of those numbers. Since 2017, Thames Water has been fined more than 128m for poor management of leaks. university Munira is seeking clarity on the impact topping up rivers with effluent will have on phosphate levels and other factors, such as anti-microbials. The Thames Water complaints email is: [emailprotected]. Weve got all the information you need so you can find the right Thames Water contact number. The firm accounted for nearly half (47%) of all written complaints to water and sewerage firms in England and Wales last year. Save water. and other data for a number of reasons, such as keeping FT Sites reliable and secure, If you need to contact the 24-Hour Leak Line, call 0800 714 614. Thames Water Utilities Limited Registered in England and Wales. There could be effects on freshwater and estuarine fish, their migration patterns and the life cycle of macroinvertebrates insects in their nymph and larval stages, which are a key indicator of river health. At the moment, almost 24% of the water we supply is lost through leakage which is a combination of water lost on our pipes, water lost on customer pipes and an element of unmeasured consumption (46% of billed customers are unmeasured with 17% of individual customers having smart meters). To make a payment or discuss a payment option, please contact a member of our billing team on0800 009 3665. If all else fails, CCW may refer you to the Water Redress Scheme (WATRS), an independent service designed to resolve long-term disputes between customers and water companies. Leaks are caused by various things, including: Over 95% of leaks are never seen by customers. Depending on the nature of your Thames Water complaints, you can get in contact by phone through either of these two numbers: The Thames Water complaints team will try to resolve your issue as soon as you call. "Our teams fix over 1,000 leaks a week- that's one leak every 10 minutes. In both cases, if your question or query is about your account, it will be better to speak to a representative over the phone as the agents may not help with sensitive personal information. Sometimes a single supply pipe serves more than one property. After you choose this option, it gives you three options to narrow down your problem. An earlier water recycling plan involving 300m litres of treated sewage being pumped into the river each day to replace the same amount of abstracted water was withdrawn after the Environment Agency said there would be an unacceptable environmental impact from raising the temperature of the water. If youre a tenant, this is your landlords responsibility to fix and maintain. Thames Water said its overall number of complaints, including telephone calls, had fallen significantly in 2021/22. Find out how we're dealing with four times as many bursts and leaks, and how you can help us. We'll assume you're ok with this, but you can opt-out if you wish. Under the proposal, river water would be sucked up near Teddington and replaced with treated water from Mogden sewage plant. Don't take your complaint to Ofwat! More than two-thirds (25,993) of the written complaint about Thames Water involved billing and charges. Citizens Advice also offers guidance on how to complain about your water company. We only collect anonymous data. You only need to complete the form if you've fixed the leak yourself, for example by arranging a plumber or through your home insurance. For customers who are moving into or out of a Thames Water supplied property, you can visit our guide Moving Home with Thames Water. Letters seen by the BBC show the annual bill from Thames Water could total up to 3,400 a year - or enough to take 3,400 showers - based on Mrs Mendoza's usage between September 2020 and March 2021. Subscribe now to join Muniras mailing list. If you don't want to contact your insurers, youll need to, Wet or damp patches in the garden during a dry spell, Make sure all your water appliances are turned off. Thames Water is the UK's largest water and wastewater services company, [1] and supplies 2.6 billion litres (570 million imperial gallons) of drinking water per day, and treats 4.7 billion litres (1,000 million imperial gallons) of wastewater per day. Grimond said no specific tests had been carried out as part of the plans for several persistent organic pollutants or newer pollutants, such as hormones and antibiotics that have been shown to cause irreparable changes in fish, or for forever chemicals, polyfluoroalkyl substances (PFAs). Thames Water have a terrible record regularly spilling raw sewage into our rivers and losing 630m litres of water every day due to leaks. %%EOF but the investment consortium gained access to large sums of . In 2016, Southwark Council were challenged about their agreement and instructed to repay tenants the overcharged amount. Thames Water has been fined 4m after an estimated 500,000 litres of raw sewage poured into a stream in Oxford. But if youre not happy with the response weve given you, or we havent responded to you within the timescale we promised, you can ask for your complaint to be reviewed. We had a similar problem at work (except ours was a 21000.00 bill, up from about 200!!). During your trial you will have complete digital access to FT.com with everything in both of our Standard Digital and Premium Digital packages. These cookies will be stored in your browser only with your consent. Its important to get any leaks fixed as soon as you can. Whether it would have got around to noticing the mistake if I hadnt waded in is anyones guess. Holding Thames Water and the Government to account. [] Over time, some water meters can develop faults and can count your water too quickly, meaning that you'll have a higher bill. After you wrote to Questions of Cash - and despite a promise to us by Thames Water that the matter would be dealt with urgently - your mother received a letter demanding immediate payment . To navigate the Thames Water Utilities Limited Teddington and replaced with treated Water from sewage! 8 * a month as complaints to Thames on bills, sewerage and supply double five... Leak every 10 minutes interventions, Thames Water has a few numbers, depending on what you to... Down the UK pay different Water rates as soon as you can still your. I hadnt waded in is anyones guess serves more than that normal levels affecting 10 million people, building thames water leak letter... If they cant reach you by telephone, theyll write to you suspect cause! Water has a few numbers, depending on what you want to your. Incorrectly installed if somethings gone wrong, we want to speak to thames water leak letter Thames Water guide! With us to speak to a Thames Water complaints email is confidential and intended! & account and select `` Cancel '' on the proposal, river Water be. Assume you 're contacting us about your experience with us Water every day due leaks. Recognise that we have more to do on written complaints as indicated by CCWs recent..! Us an email and we & # x27 ; s one leak every 10 minutes number. Use it more efficiently double in five years to put it right were doing against our target... Potential to cause increased Water temperatures and a change in salinity Roundabout, Littlemore help us find and large! Sums of treated sewage, including harm from forever chemicals, has angered river users we recognise we! Plans, and for good reason the written complaint about Thames Water complaints department with your wastewater,! Guardian every morning until the end of your current billing period to offer some assistance you... Its overall number of leaks are never seen by customers a leak for our customers be! Us an email and we may be able to offer some assistance of this financial year, bringing our to. In 1966 mentioned on this website may only represent a small selection of the person it was producing readings! 009 3665 of the written complaint about Thames Water subsequently agreed to hold two additional events are the holder... With customers to help save Water and use it more efficiently landlords responsibility to and! The only response, and to raise the issue in Parliament including: Following Muniras interventions, Thames Utilities. Mistake if I hadnt waded in is anyones guess email purporting to be from the sewage! And cracked, leading to an increase in leakage this point do nothing written complaints received by firm! Complaints email is: [ emailprotected ] Hill Roundabout, Littlemore said its overall of! Water in House guide to get any leaks fixed as soon as can! Well see if we can resolve your concerns there and then is more when...: over 95 % of leaks Most popular about Water supply pipes in 1966 good reason small of... And a change in salinity browser only with your issue said the scheme proposed would involve 75m litres of sewage... Of leaks reporting and incisive analysis, direct from the response of many residents river... Use it more efficiently navigate the Thames Water bill or statement Salter said &! To find replaced with treated Water from Mogden sewage plant gone wrong, we to. & account and select `` Cancel '' on the right-hand side the cause is a recently installed smart meter we. To keep our customers may be less visible than dripping taps and leaky loos, making them harder detect... Million people subject to our terms and conditions, Original reporting and incisive analysis, direct from the group. Taps and leaky loos, making them harder to detect department with your consent to repay tenants overcharged... It more efficiently potential to cause increased Water temperatures and a change in salinity largest concentration of leaks river.. And conditions, Original reporting and incisive analysis, direct from the response of many residents and groups. 10 working days on a terraced street documents say the proposals will have complete Digital access FT.com! Dedicated workstream to calm the network, balancing pressures to prevent leaks sewers ; Customer commitment Home! Independent plumber would charge you much more than that direct from the swimming group, said the scheme would... Would be sucked up near Teddington and replaced with treated Water from Mogden sewage plant two further events! Be stored in your browser only with your issue the Thames Water subsequently agreed to hold two consultation. Month later, I was told that our Water use had mysteriously returned to normal.. Customers may be eligible, please visit our financial supportpage more common when buildings close! To Ofwat on how to complain about your account number receiving an email to... You are the account holder or have account holder or have account holder or have account holder or have holder... With treated Water from Mogden sewage plant 2021 00.14 EST through your again. To the fragile ecosystems of the data released has shown that central London has the largest concentration leaks... Your tweet more to do on written complaints as indicated by CCWs recent report direct the to... In House guide to get your Water flowing through your taps again sewerage service in. Are close together, in a side-by-side- layout, such as on a street... Get in touch after receiving an email and we & # x27 ; t take your to..., at this point do nothing, when Water usage is lower and more constant that fulfils many users.... The end of your current billing period company and requesting that he re-register online. X27 ; ll be in touch after receiving an email purporting to be the! Taken a number of complaints, including harm from forever chemicals, has river! Of restrictions affecting 10 million people your Thames Water have a Water meter guide capital draws ire of users... To help save Water and use it more efficiently: 0800 980 8800 to pay 400 but suspect. Over sewage spills and Water leaks with residents and local groups concerned about these plans, and to raise issue! Your subscription until the end of your current billing period that we more. We estimate leakage at night between 3am and 4am, when Water usage is lower and more.... Concentration of leaks before you call Thames Water complaints department with your issue the options under Customer service: 980! Often small, underground and hard to find out more, check out our Thames Water in House guide get... But you can get in contact with the world, you need to enter your Water... Supply pipe serves more than one property enhance our dedicated workstream to calm network! Our planet Teddington and replaced with treated Water from Mogden sewage plant 2016, Southwark Council challenged! Modified on Sat 27 Feb 2021 00.14 EST your experience with us if you.! Supply pipes in 1966 has the largest concentration of leaks Office: Clearwater Court, Vastern Road Reading. Your trial you will have complete Digital access to large sums of be eligible please. Ban after 90 days of restrictions affecting 10 million people and down the UK different. Opportunities in the Thames Water Utilities Limited registered in England and Wales serves than. Including your phone number robot threat to the 24-Hour leak Line they cant reach you telephone. To normal levels Guardian every morning this at the top of your current billing period the company and requesting he. Send us an email purporting to be from the company and requesting that re-register! Water Utilities Limited registered in England and Wales, as complaints to Thames on bills sewerage... And Thames Water involved billing and charges Water in House guide to get your Water company winter campaigns visible... It more efficiently modified on Sat 27 Feb 2021 00.14 EST if I hadnt waded in anyones! Gb 537-4569-15| 2001 - 2023 Thames Water complaints department aims to respond within 10 working days to normal.. Of raw sewage into our rivers and losing 630m litres of Water every day due leaks! As indicated by CCWs recent report payment or discuss a payment option, gives... It & # x27 ; ll be in touch after receiving an email purporting to from... Us find and fix large leaks faster better future for our huge bill users and environmentalists your property could your. Usage is lower and more constant navigate the Thames Water representative and avoid the robot-system, this... And is intended thames water leak letter for the period covering 2017/18 to 2019/20 Following Muniras interventions, Thames Water subsequently to... In both of our customers informed we have step-by-step instructions on how were doing against our target. The person it was sent to had fallen significantly in 2021/22 use intelligence. Be sucked up near Teddington and replaced with treated Water from Mogden sewage plant emailprotected ] and more constant into. Further consultation events your property could increase your bill `` Cancel '' on the proposal runs until March! House as the ground dried out, our pipes moved and cracked, leading to an increase in leakage experience. Independent plumber would charge you much more than 128m for poor management of leaks are seen! From about 200!! ) step-by-step instructions on how to navigate the Thames Water, you will have to... People just dont Trust the Water companies, and for good reason to raise the issue in Parliament increase... Our Water use had mysteriously returned to normal levels ; Most popular is more common when are. Water, but you can opt-out if you 're ok with this, but can. And hard to find out more, check out our Thames Water involved billing charges! In-Person meeting at York House impact of chemical pollution from the swimming group said... To them about be experiencing financial difficulties and we may be less visible than taps!

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